The Housekeeping Department: Importance & Responsibilities

The aim of all hospitality establishments is to provide their customers with clean, attractive, comfortable and welcoming surroundings that offer value for money. Nothing sends a stronger message than cleanliness in a hospitality operation.

No level of service, friendliness or glamour can equal the sensation a guest has upon entering a spotless, tidy, and conveniently arranged room. Both management and guests consider the keeping at the place clean and in a good order a necessity for a hotel to command a fair and get repeat business.

The housekeeping department takes pride in keeping the hotel clean and comfortable, so as to create a “home away from home”.

What is Housekeeping?

Housekeeping may be defined as provision of a clean, comfortable, safe and aesthetically appealing environment“. By another definition, ‘housekeeping operational department in a hotel which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms; public areas, back areas and the surroundings.

Importance of Housekeeping

A hotel survives on the sales of rooms, food. beverages, and other minor services such as the laundry, health club, and so on. The sale of rooms constitutes a minimum of 50% of these sales. Thus, the major part of the hotel’s margin of profit comes from room sales, because a room once made can be sold over and over again.

The effort that a housekeeping department makes in giving a guest a desirable room has a direct bearing on the guest’s experience in a hotel. Guestrooms are the heart of the hotel. Unless its décor is appropriate, the air odour-free, and furnishings and upholstery clean, the hotel may lose the guest as a potential repeat customer.

The housekeeping department not only prepares clean guestrooms on a timely basis for arriving guests, but also cleans and maintains everything in the hotel so that the property is as fresh and attractive as the day it opened for business.

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Housekeeping, thus, is an ancillary department that contributes in a big way towards the overall reputation of a property. So this department is known for their 24 x 7 x 365 operation.

Responsibilities of Housekeeping Department

The aims, objectives and responsibilities of a housekeeping department are to:

  • Achieve the maximum possible efficiency in ensuring the care and comfort of guests and in the smooth running of the department.
  • Establish a welcoming atmosphere and ensure courteous, reliable service from all staff of the department.
  • Ensure a high standard of cleanliness and general upkeep in all areas for which the department is responsible.
  • Provide linen in rooms, restaurants, banquet halls, conference, venues, health clubs, and so on, as well as maintain an inventory for the same.
  • Provide uniforms for all the staff and maintain adequate inventories for the same.
  • Cater to the laundering requirements of hotel linen, staff uniforms, and guests clothing.
  • Provide and maintain the floral decorations and maintain the landscapes areas of the hotel.
  • Select the right contractors and ensure that the quality of work is maintained as at the onset of the business.
  • Coordinate renovation and refurnishing of the property as and when, in consultation with the management and with interior designers.
  • Coordinate with the purchase department for the procurement of guest supplies, cleaning agents, equipment, fabrics, carpets and other items used in the hotel.
  • Deal with lost and found articles.
  • Ensure training, control and supervision of all staff attached to the department.
  • Establish a good working relationship with other departments.
  • Ensure that safety and security regulations are made known to all staff of the department.
  • Keep the general manager or administrator informed of all matters requiring attention.
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The Author

Jide Adeyoye Franklin

Jide is a prolific writer, researcher and a certified author on Nigerian Infopedia. He is a very experienced tech personality with knowledge in SEO and current trends online.

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