GTBank Customer Care Service Number, Website & Email Address

GTBank Customer care service in Nigeria is one of the best among Nigerian banks when it comes to quick response that provides good customer’s banking satisfaction. Also known as Guaranty Trust Bank Plc, this financial institution has carved out a name for itself in the Nigerian banking industry.


Founded in 1988, GTBank was incorporated as a limited liability company in 1990, giving the license to provide commercial banking services to the Nigerian public. GTBank officially began operations in February 1991, and fully became a publicly quoted company in the Nigerian Stock Exchange in 1996.

Just in 2007, GTBank became the pioneer bank in sub-Saharan Africa to be listed on London Stock Exchange. The IPO realized was US$750,000,000. Nigeria’s first private Eurobond issue was enacted by Guaranty Trust Bank at the international capital markets.

GTBank also has presence in other countries such as Gambia, Cote d’Ivoire, Ghana, Kenya, Rwanda, Liberia, Sierra Leone, Tanzania, Uganda, and the United Kingdom.

Although, GTBank isn’t one of the first generation banks, it has over the years through its financial services achieved a lot as undoubtedly one of the best banks in Nigeria to open an account with, especially a savings or domiciliary account.

GTBank also offers financial services ranging from asset management services, internet banking, investment, retail and corporate banking.


The customer care unit of GTBank is the department within the bank that is available 24/7 to customers who can contact them through the GTBank Customer Care line or through the GTBank Customer Care Live Chat on their app or website on inquiries and questions about their services.

If you want to ask questions on information concerning GTBank products and services, card transaction issues, ATM card block request, online banking, request of statement of account, money transfer issues or any other inquiry, then you should contact GTBank Customer Care Service through their connect lines.

GTBank Customer Care Line Numbers

To speak with any GTBank customer care agent on phone, dial any of the following numbers below

  • 0700-482666328
  • 234-1-4480000
  • 08029002900
  • 08039003900

Please note that these numbers aren’t toll-free and it would take a toll on your airtime if you call them. Well, if you want the free option where you won’t spend you airtime, you can reach them via the GTBank Customer Care Online Live Chat which is available 24/7.

GTBank Twitter handle = @gtbank_help

Do you need information on GTBank customer care number, website and email or do you have any questions on how to check your account number, how to open an account in GTB or type of account whether its savings, current or fixed account, this write up will provide you with such information.

GTBank Official Customer Care Service Number

To contact a GTBank Nigeria customer care agent, below is the correct contact number: 0700482666328. The number is available from 8am to 5pm, Mondays to Fridays.

GTBank Website and Email Address

To learn more about offers and services offered by GTBank, visit their official website at For complaints, contact the GTBank Email Address at

The customer care services at GTBank also include online live chat services to easily give clients the opportunity to contact their agents without any hitch. The online chat service at GTB is available to customers for quicker reach.

With Guarantee Trust Bank branches in Lagos and other parts of Nigeria, the bank has continued to provide a better banking experience for its customers. Also note that you can fill the GTB complaint form found at their site if you can’t get through their customer care contact, email or website as seen above.

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The Author

Jide Adeyoye Franklin

Jide is a prolific writer, researcher and a certified author on Nigerian Infopedia. He is a very experienced tech personality with knowledge in SEO and current trends online.


Add a Comment
  1. My id card is lost, can i open account with GTbank without my I’d card pls help.

  2. honey ovobolijere

    i into banking but i lost my user I’d and my password how can it get back

  3. Olubiyi Temitope f

    I don’t always see alert and I used to check with *737# but will reply me with try again

    1. maybe it is network error. Meet the nearest GTBank near you and lay your complaint

      1. Olushola femi wale

        My name is olushola femi wale my account was freeze because of 130’000 when I get to the bank to make a complain they told me to bring national I’d card and the national is not ready I’m coming back on Monday to come and shutt down the account and collect my money be that is rubbish before you collect the money why don’t you involved me I’m come down there to make to shout on you if you can provide my money

  4. Emmanuel

    Pls i created an account on the 22nd of this month and am yet to receive d account number pls wat should i do…

  5. Otaru elizabeth

    My money was deducted without seen d money but only receive an alert, pls you guys should do something

  6. Lawal faith

    I had 25naira in my account before my brother transferred 1000 naira to my account 2 days ago, I received the alert. I decided to withdraw the money via atm yesterday evening but I couldn’t get any money. I tried about 4 times using the same atm all to no avail. So I decided to check my balance this morning with my phone and it brought out 4 Naira. I still checked it again this afternoon via atm, it brought out 4 naira. Pls I’m very confused and sad, help me out please… I need the money.

  7. Enobong Abia

    I lost my phone and sim, I want GT Bank to now send me alert through my yahoo mail. my Email is

  8. Medo-Nzekwue Christianah Atinuke

    Bought #100 card via mobile only ti found out #288 was deducted again #100…kindly, look into it as I await favourable reply.

  9. oni adebimpe

    please I need banking ID for online banking

    1. Please contact any GTBank near you for that. Thanks

  10. Kolawole Adebayo

    you have poor customer care service, i must say. on july 24th i was trying to transfer money to a postgraduate school, but the money didnt get to them and my money wasnt refunded, since then, have been calling customer care and they ve been promising five working days after five working days, i ve also been to the bank countless times all to no avail. i think this matter needs to be reported to CBN authority, because you people are fraudsters.

  11. Success duru

    Dear Sir/Ma….my name is success Duru…my account number is 0158286786…Am writing in regard to the recent news about BVN, pls can kindly confirm if mine is updated,if it’s not pls kindly advice me on how I will go about it,since am out of the country,
    Thanks yours faithfully

  12. Jumah Azeemat Titilayo

    My name is Jumah Azeemat Titilayo I wanted to notify the bank about changes that happened with my email address I should I do it

    1. You can do that by visiting the customer care service in the bank

      1. Jumah Azeemat Titilayo

        Thanks have a wonderful day

  13. Akpan Magdalene

    Good day customer care, I made a VTU transfer of 1000 to 07067009970 #500 twice but was told that it has not be credited and I have been debited without sending me an alert please kindly check my account and correct the mistake.

  14. daniel olasinkanmi abayomi

    evening sir/ma, i just retrieve my line and i cant perform online banking on it. please how may you be of help. the number is 08184452300

  15. Onyekuru perpetus nnanyereugo

    Please I need my account number gtb, I forgot the account number. Please text it on my phone line…

  16. racel

    i made an online transaction amounting to 29k twice but intended to run once. one is now successful can you now help cancel the second one?

  17. Amina

    Am seriouly dissappointed rcently by your ATM services and customer care responses.Failed tresnfer and my money has not bounce back till today and my plans spoiled because of this failures.Please contact your branch in Mararaba Nasarawa state where I filled a form without any result and on getting GTB Asokoro branch because Mararaba branch has been sealed they adviced me to send a mail to complainstsgtbankdotcom which I did.GTB you need to urgently check this because alot of your customers are seriouly not happy.


    I WAS DEBITED WITHOUT RECEIVING CASH On the 13 Dec- 2017 at about 18:45 I use an ATM of Sterling Bank plc at Enerhen junction in warri Delta state to withdraw N10,000.00 the machine didn’t dispense the cash but l was debited, l went to the other machine to withdraw N7,000.00 which dispensed it to me and l went home hoping for its reversal l have went to the branch at airport road and filled the complainant form but up till now l haven’t receive it. Sr pls I need your help.

  19. Howells Aiyetoro A

    Please,how do I redeem the 1000 naira airtime promised for my 200gtcoin?

    1. Please call the GTbank customer care number and you will be told what to do. Thanks

      1. Sadiq

        My Name Is Sadiq Suleiman,i Lost My Acc No. Pls Can U Help Me To Retrieve It.

  20. Nnamani Oluchi Monica

    someone sent me money but I am yet to receive alert ..

  21. Nnamani Oluchi Monica

    since morning and I hve nt seen or receive alert

  22. fashina

    please i want my money revert back to me. i used ecobank ATM at arena Oshodi, my money was deducted with alert and it was not dispense. please return my money. it happen on the 3rd of january 2018, while i await your swift response. i cannot reach out to my branch at ogba due to my state of health, i need my money please reverse it.

    my account number is 0158448049

  23. Olaide Adegbemi

    Gtb are theieves,why would someone transfer money and it won’t reflect,sending mail to you and is not going through…its not the first time you will be doing thus,you have to look into this and fish the bad eggs out

  24. Olaide Adegbemi

    Stop the fraud please,why would someone transfer and it won’t reflect, the money is hanging where?try sending mail to your complaints myth but is not going through,please rectify your problem as soon as possible

  25. Olaide Adegbemi

    Money transaction not on record and receiver hasn’t receive either,tried sending mail to complain but it keep saying your email address of complaint@gtbankdotcom. isn’t correct.

    1. Olaide Adegbemi

      Please reverse my money back to me 0017184217 or make the receiver 0029112583,Brown Victoria Olayinka revive tgw money

  26. igomu vincentia maureen

    pls i recharged my line yestaday being 2/3/2018.the number is 08143952707.the money was deducted from my acc but i didn`t get the airtime pls i need it tnx.


    I noticed since last month that I did not receive any alert on my phone again.
    My colleague at my place of work has received their salary for this month N POWER.
    What is keeping my own.They said I should contact my bank.I check my balance no payment was made ,


    My phone no

    1. Mrs Olaoye, please do not give out your number to anyone except a gtbank customer care agent at the bank, you can be defrauded for that. Thank you

  29. cynthia

    pls I recharged my line today..I did the ist one it didn’t go through I did it again it went just for me to realize they deducted the money two times from my account but my line recharged only once…pls I need the other money that didn’t recharge back

    1. please kindly call the customer care but i would advise you go to a gtbank closest to you and lay this complaint. Your money will be reversed in no time. Thanks

  30. Virginus umeh

    My name is mr, virginus umeh.I went to gtb to open a cooperate account with the bank branch at idimu Road egbeda lagos.I was given the requirements which I provided by first week of March.up til this moment the account have been not been created.I have called the man who attended to me what could be the issue he keep promising me they wil send the account number to me for the past 3 weeks please i want to know why they neglected my request and kept me in suspense til now.thanks

    1. Kindly go to another branch or you can mail us

  31. olaitan muitu adekunle

    Good Day, I made a transfer of #6500 to this account number 6171450528, and i was having in my acct. #33,072, while i expected my balance to be #26500, to my surprise,#24,788.56 was sent to me as balance.

    kindly reverse my money for me.

    thank you.

    1. Please visit the bank immediately and file a complaint


    I went to creadit my account last month Thursday which is 29 of March 2018 with the use of fast track and I never received alert but it occur to me as usual not on till now that I make attempt of withdrawing, and the machine informed me that I have only 67:73 please help me out because the receipt issue to me is no more, thanks. Here is my number

    1. please i would like you to visit a gtbank branch near you and give them similar complaint, they would resolve the issue for you


    U can reply me through o this same email okay thanks.

  34. Akinwunmi oluwatoyosi

    Please I opened an account on my phone and I later went to the bank to upgrade it last month and later on o tried a no debit card transfer with my phone after creating a pin but it keeps saying account restricted and I also went yesterday to complain again about it and which they said in the next 24 hours I would be able to use it
    Its more than 24 hours now and its keeps saying account restricted I badly need to the transfer please
    What can I still do about it again

  35. Kamal ourahou

    Hi im kamal ourahou i lady who inderstuned for mission .mrs khatie owen.send me they asked to send mony 3500dh oder to get it

  36. Patience inalegwu

    This is to bring to notice your customer Ajayi morenikeji Jamiu have been defrauding people via instagram. This is her account no 0159412081

  37. Idara okon

    Pls my name is idara i first recharge my phone with #2000 i got an alert but still they have credited my phone and i latter recharge another #500 till this moment have not seen any in my phone what is happening


    Please, I want my online transactions to be review and all my money that were debited due to transaction error, network problem or internal issues to be reverse back to my account. Mostly, my online transaction to Adeyemi College of Education and JAMB through Remita and E Transactions because money is pending. Thanks.


    Please and please, all my online transactions to be review very soon and reverse all my money immediately. Thanks


    I OLORUNDARE ILESANMI SOLA, ACCOUNT NUMBER: ,Please and please, Review all online payment to Adeyemi College of Education and JAMB and reverse all the my debited from my account due network problem, internal error and transaction error. Thanks.

    1. Visit a gtbank branch nearest to you and lay your complaint

  41. Ifeoma precious nwachukwu

    I opened acct on wednesday 25th April but hv not received my acct no till now,I also opened kids acct for my kids,on monday 30th of april,I received one acct no but hv not received the sec acct no for the brother.

  42. Mohammed musa kolawole

    My name is Mohammed musa kolawole i open an account and my account number was sent to me but i mistakenly delete it how would i get it back.

    1. Please go to a GTBank branch near you and report this, a customer service agent will respond to you

  43. Oyelakin kehinde

    2000 make a was debited over a month which I laid a complain at Gtbank.Another deduction of 1200 was done earlier today.Whichhave not be reversed.look forward to hear a positive response soon.

    1. If after you called their customer care, they did not answer your querry, you can visit any gtbank near you and lay your complaint

  44. Adeoti Shadiat Adebisola

    someone transfer money into my account and it bounce back
    And this is not the first time of the person transferring to my account


    My name is ARUOCHA DEBORAH, i withdrew money from an ATM ECObank precisely on Monday 7th the sum of 6000naira only, i received an alert saying that it has been deducted from my account without seeing d money and up to date I haven’t seen it and it has not been reverse either. Please look into it and do something about it.


    MY NName is ARUOCHA DEBORAH, i withdrew money from an ATM Ecobank precisely on Monday 7th the sum of 6000 without seeing it but I received an alert that the money has been debited.

  47. sanni ayodele

    I want to fund my forex trading account through GTCea8 I want to know if its possible or not thnks.

  48. Bharat Chandra pradhan

    GT bank is very bad service because today I was go sagamu , Ogun state Nigeria . I need to do PTA , they are all the documents after clear they told me to wait , I am waiting 2 hours, then after 2 hours they are told me sorry we can’t do today ,

    Just I want to know , if they can’t do today then why wasting my time 2 hours

  49. salami oritoke

    Am toke,I opened a bvn in ur bank,I think when they were writing my details they made a mistake in the arrangement of my name..And it has affected my access acct cos I can’t withdraw money from the ATM even on the counter but the name they wrote on my bvn doesn’t change with the name on my access acct…pls help me find something to do to it cos am fed up of going to gtb every time.

  50. Adebayo adeolu olatunbosun


    Good day sir/ma,please I have an issues on my Gt bank account. unknowingly body stole my ATM card and withdrew the sum of 120,000 on this account 0214585747 from access bank machines since 10-09-2018 which I have log complained to my bank branch at ogbomoso and since then no action on it,and am using this pleasure time to plead you for your assistance over me because the money is for the company and I have been expelled from organization to look for the money.I will be glad if my case treated fast…your sincerely

  51. Surajo Maimunah Muhammad

    This is unfair,i went for a cardless withdrawal,but I couldn’t get the money,i went to complain about it since last week Thursday but is yet to be rectified,what kind of life is this, most I b begging me and my money again. Zaria branch

  52. leah alderite

    blessed morning kindly reply on my email address i have question should i trust a person already resigned on your company to transfer account and on my name?? is it nesessary that i should send courier fee on your company so i can physically sign the document from you??

    1. Whatever you want to do, you have to visit a gtbank branch or call their customer care agent for direction. This is to avoid fraud

  53. Brai Ambrose

    I Ambrose Brai withdrew 2000 from my account on 13/01/2019 to bet Nigeria account (Omob5050) I was debited but not credited to my 9jabet account pls credit it back to my account by Ambrose brai. thanks for your understanding.

  54. David kemi eunice

    I made a transferred since on Friday and i was debited immediately till now the person has not received it

  55. amosa olamide kabir

    iam Amosa olamide kabir. I had 1000naira in my account yesterday and I transfer 500naira. I suppose to have 500naira balance but today I found my balance remain 137naira.

  56. ALABI Peter Adesoye

    please have lunch this complain before about the money that was deducted from my account and we are unable to print what we use it for and my money has been deducted so they said they we refund since all this while but have not seen it the sum of 4000naira account number 0260040605 ALABI Peter Adesoye. the transaction was used for jamb registration Pls help o cos I need that money

  57. farinola michael oluwatobi

    pls help me to stop all link that have link with my account pls help me to stop it

  58. soyemi oluwagbenga seyi

    i make use of pos on the 5th of this month by 4.56pm and i was debt 2000 naria at the pos service center and i was told that the money is going to be revers back seen the i called customer care to report. thy said the money is going to be revers before 8 working days till now have get my money please help have called the customer care today

    1. soyemi oluwagbenga seyi

      account number 0126167956 name soyemi oluwagbenga seyi

  59. zakari isah

    please I want you to help me link my BVN with my bank account,I am in school now and there’s no GTB here please help me out.

  60. fasua sanya


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