How to Contact Uber Lagos Customer Care: Phone Number+Office Address

This post contains how to contact Uber Lagos customer care service details in Lagos, Nigeria. It also contains their phone number, office address and official website.


Uber ride in Nigeria was established primarily to solve the need for residents in Lagos to get a reliable and comfortable ride whenever and wherever via a smartphone application (Uber app) that connects riders with drivers in the area.

The easy to use Uber App makes it possible to contact any of the Uber drivers in Lagos. Do you want to be an Uber partner or have any question about Uber ride that you don’t understand, then you might want to contact the Uber Lagos customer care service or even visit their headoffice to book an appointment.

Uber Lagos Customer Care Details

Uber Lagos Head-office Address

To contact Uber Nigeria at their headoffice in Lagos, visit: 2 Turnbull Road, Ikoyi, Lagos. The iLx Centre (Venia): Plot 8, 2nd Floor, Providence Street (Samsung Building), Lekki, Phase 1.



Greenlight sessions: Office Hours from Monday to Friday is 12:00pm – 2:00pm (Book An Appointment)

On-boarding session: Office Hours from Monday to Thursday is 2:30pm (Book A Session)

Uber official website is:

Uber Abuja Head Office Address

To contact Uber office in Abuja, visit 29, Mambilla Street, Aso Drive, Abuja. This office is not their HQ but is easily accessible for those who reside in the Federal Capital territory.

Uber Lagos: Contact Details & Car Requirements (Updated, November 2018)

Recently in Lagos, Uber has become a popular option when trying to move from one place to another. Unlike in the past were the yellow taxis or cab were reigning. Uber seems to have become the popular choice of many residents.

However, Uber do not only operate in Lagos. The history of Uber can be first traced to Paris when Travis Kalanick and Garrett Camp found it difficult to hire a cab, that was when the idea of tapping a button on your phone to find a ride began.

Uber was first founded in 2009, but it was not until 2011 that the mobile service and app got launched. It will shock you to know that the company doesn’t own any taxis but would simply connect you to a reliable ride within minutes. Thanks to the Uber app, you can easily get your driver to your location with a tap and pay with either your card or in cash.

Since its inception, Uber began in some metropolitan areas, using specific black cars to provide their cab services. Since the company has evolved over the years, it has moved to about over 600 cities across the globe and interestingly, Lagos is one of the cities where to find Uber in Nigeria.

The advantage of using Uber is that anyone can partner with them, not minding the gender. Even if you are a male or female, you can become an Uber partner as long as you have the car that fits their specs. With this initiative, the company affords you the opportunity to start earning money via Uber by offering rides.

Just imagine you being paid to drive at your own schedule by Uber without an angry boss on your toes.This shows that Uber creates the room for an easy life while you earn at your convenience.

To join the Uber team and becoming a partner, you will certainly need their contact details which we have written in detail in this write-up. However lets repeat it below.

To contact Uber Nigeria, you either visit the official Uber website and register. Or contact the company at their head office whose address is located at the iLx Centre (Venia), Plot 8, 2nd Floor, Providence Street, Lekki Phase 1.

You should also note that as an Uber partner, you may be required to resolve certain issues and this can be done by visit the Uber office. You can send a complaint or an email to or you can book an appointment online, then you can go to the Lagos office to resolve your complaints.

However, before you proceed with the process of registering as a partner,  make sure that your vehicles meet the following requirements:

  1. Your mileage shouldn’t exceed 100000 km when being put on the Uber system
  2. If you’re providing the UberX and UberBlack service, your vehicle must be sedan
  3. Your vehicle should have a working radio and an air conditioner
  4. Your vehicles must be 2009 or newer
  5. No salvage vehicles are acceptable
  6. Your vehicle must have seat belt for all passengers including the driver
  7. No full size vans are allowed (15 passengers)
  8. Your vehicle will remain on the Uber system except riders complain
  9. Only one driver is allowed per Uber account
  10. All drivers will go through a thorough background check initiated by Uber.
  11. You must have a valid driver’s licence

The Author


I am simply known as Ikenwa Chizoba, a seasoned blogger and the Founder of Nigerian Infopedia. A very simple person who loves writing, reading and research.


Add a Comment

    I been receiving invitation for the screening test at Jkk house, and now at chamcity, but my is not always in the list EDEH FRANCIS OKORIE. email

    1. James Ibori

      Make sure you apply for the session before 3pm and your name should come out.

  2. Samuel

    Please today is 31 the date I suppose start with my new partner but I still have the former person in my platform,what can I do?

    1. Send a mail explaining your issue to uber customer care as seen in the post above

      1. Yetunde Gbafe

        I have a problem getting a cab. Its telling me av not paid when I made payment.

      2. babatunde Isaac

        please my account has hold since days now, what can I do

      3. is uber in portharcourt. How do i contact or register with them

      4. Kunle

        I dont like it that Uber drivers will be telling me they cannot cancelled when they received request and put you on hold for close to an hour, and uber will now charge me on my next trip. Most of the drivers a cunning. Where does that money charged go to since the driver wont shows up but will claimed they did and that you are the one not there. Most cases they dont shows up and can not cancel, but want me to borne the cost. What sorts of nonsense are you people practicing in Nigeria and Lagos especially. In the USA, l also uses Uber and never experiences the problems. Can you people pack up this business if you cant be credible with it. Why must l paid for what l never used in Lagos. I have about three instances. I made a request last night and the guy with phone number 07062921205 started calling this morning that l made a request which l did not make.The request l made and he kept waiting for over 40 minutes was last night. I just hope Uber wont bill me, hence, l will join to rubbish Uber reputation in Nigeria. Nonsense.

        1. Nancy

          i am happy am not the only one with this problem. Uber should stop that nonsense, i was stranded yesterday because of it.. Charging for a trip i did not take

        2. Emmanuel

          Its quite simple dearest one,whenever this happens and you are certain the driver didn’t show up just like you said,simply go to the page and lay your complain,uber is a foreign company not a Nigerian company,it will go through the said request,checked when and where you made the request,also check where the said driver was during this period to confirm whether he truly showed up or not..when all is investigated are you are not found wanting,your money will he refunded and deducted from the drivers account,but you can only receive it at your next trip as a discount..all this will be done within 24 hours of the application…. Call me if you need more explanation..@07016234540

      5. adedayo

        please i need a call center number in other to make enquiry

  3. Sorinolu Oreoluwa

    I was surprised to receive a message from uber that i am owing fare of #2100 under cash payment and of which I ACTUALLY PAID the cash to the driver before alighting from the car. The ride was made on Tuesday 22/11/2016 in the morning. It is not possible for passenger on cash payment method not to make payment before leaving the vehicle. Please hold the driver responsible for not indicating my cash payment.

  4. Ese Okobiah

    I made a trip today at about 4.30 pm from Surulere to Lekki, Elegushi area via Osborne Rd and Boudillon Rd, Ikoyi and was stunned to see a N13,370 fare. I’d made a similar trip yesterday from the same pickup and drop off points at a cost of N1,400. I want to believe it is an error as the said N13,370 recorded a 77.7 miles distance. I wonder how the distance from Surulere to Lekki will be 77.7 miles

  5. pricky jay

    Pls i used uber last week thursday 24thfrom 8am to ikeja and lekki via mr tosin the driver drove a toyota corolla and i settled him all my bills cash…and since then i have been trying to request uber and it keeps say i have outstanding bill of 2,550 which i dnt understand ..after settling him cash for all his trips and all …

  6. Toke Olaniyan

    I intend to register my jeep on the Uber service Platform.
    How do I go about it?

  7. Temitope Seriki

    I was at Uber office yesterday to find out d result of my test and I was told I passed the test that my profile will be made active before d close of the day that yesterday but checking my profile now I c that I was inactive let Uber pls activate me and link me to my partner whose number is this 08032004072 is my email address

  8. Temidara Elizabeth (Mrs)

    I was stranded at Trade fair complex this afternoon and tried to see if I could get an uber ride. Upon booking the ride it showed an indication that the driver would get to me in 83mins. I immediately put a call through to the driver who told me he was in Surulere and I immediately told him to cancel the trip as waiting for 83 mins was totally out of it.

    On getting to Surulere I decided to take another uber to my final destination in alausa, Ikeja and upon getting home the uber driver told me the fare was 3,470 but I got a notification indicating that the actual fare was 2,500!!!!
    I didn’t get to see the mail notification till after the driver had gone.
    Am honestly feeling cheated here after singing the praises of uber to my friends and family.

    Why would the driver charge me 3,400 when the actual fare was 2,500?
    Are you charging me for the cancelled trip or what?

    1. Sanni

      What happen is the moment you stepped in the car and journey started, your money reading began. It’s not by the specific fare you saw.

  9. ransome christopher erhikevbe

    i am impressed by your modes of operation.


    Hello Team Uber, i have done the inspection of my car but i fail the inspection due manufacturing date of the car 2002 but the car is in superb condition. kindly help as i want this car to be on uber.

  11. Okpetsagha Raymond

    My name is Okpetsagha Raymond,pls I want to know why my result is not out yet. My phone number is:07033133759 my email address Please I am begging Uber in the name of God. The last test I wrote was on the 30.dec 2016 at Samsung building in lekki.pls I have spent so much money paying transport to to ur office pls sir.
    May God bless Uber

  12. Ransome christopher erhikevbe

    pls send me the uber office number in Abuja. I want to get some clarifications on some things i do not understand while filling my form online.Regards.

  13. Oyinkansola

    I called a cab from my office to take me to eko hotel at Ademola adetokunbo, the cab didn’t pick his call ,not for me to call another cab cos I was in a rush. To my surprise getting to my destination was charged for the first cab I didn’t use, the cab man telling me that is how it is done, this is so wrong Pls, I want my money back . Thank you.

  14. Ayodeji Ayodele

    I’m ayodeji ayodele I need uber’s customer care number , I want to know how uber works I want to do business with them, I want to know every details about it . Thank you.

  15. uchenna aguguo

    I picked up a rider from bisola durosimi lekki Phase one,to Niyi okubi and waited for her,after which took her to Skye bank PLC,to make use of the ATM,when she was done, I took her to Walter carinthon Victoria island,but while on the road there was traffic, after drop off her fare was calculated and it amounts to 5,046,but she told me that she isn’t gonna I told her to email Uber clarification, and she said is gonna get back to me.

  16. Ayodeji

    I took uber on Tuesday from my crib to Eko hotel Victoria island after the ride the driver told me price is #5600 and I paid through Mobile transfer because I was to pay with POS and he said he wasn’t with POS only for me to get a receipt of 4900 then I called the driver all he could see was that he saw 5600 on the app and I made a complain yesterday and answered some questions from whoever was replying me and since yesterday no reply again I see how efficient uber is.
    Only for me to wake up and saw an alert of uber deducting 4900 from my account again for the same ride that your driver did a cheap fraudulent act with
    So what exactly is going here?
    My first ride with uber? I didn’t know you guys are not well organized because I’ve never experienced this with taxify

    I want my refund and explanation for this inefficient,unprofessional and lack of good management for all this

    Thank you

    Sent from my iPhone

  17. Adeolayemi

    Why was I charged 300naira by just registering my credit card. I was not notified of this charge.
    Kindly return my funds & chancel my registration accordingly.
    Thank you, I enjoy the uber trips.

  18. adedayo adesanoye

    I want to become a driver in uber how can I come about it pls help me uber my name is adedayo 08136107731

  19. kehinde olakanmi

    I want to know if 2003 Toyota corolla can be accepted by uber, for the car is very very clean, and good condition. Thanks.

  20. I took an on-line test and was told rejected on my profile,after a week i began to recieve text messages that i passed the text,i then contacted uber in lagos,but was told that i did not pass,later i recieved a call from Alabama U.S.A that from uber head office i passed i told her (the caller from uber HQ) that she should forward a mail to lagos in effect to change what is not right,please i need a reply on this,here’s my login akinbiyiyemi18@gmail
    com u can call 08098061955 for password,thanks.

  21. Seun ajape

    Good day sir, my husband and I boarded uber (black Camry car) around 3:00am this morning from Ikeja City Mall (shoprite) to Magodo Phase 2 Shangisha (precisely, Abayomi Owulade Str). The driver is dark skinned and chubby. We forgot our samsung phone with number (09099650913) which we used in requesting for uber and thus has all the driver’s details. Please, help us contact him. My husband’s name is Tunde Ajape. Thanks

  22. Irene Uhunmwangho

    I am in Lagos and want to use Uber taxi. I need your phone number to give you a call

  23. S E. Abraham

    I sat for a test on 27/02/2017 for a driver at JKK. Since I have not heard from you. Does it mean I did not do well or should I not get a reply even if I did not pass?

    1. Send a mail to the uber customer care ail as seen above. Thanks

  24. vicky

    My friend order for uber on 7-03-2017 it was early morning from Troy bar and restaurants close to lekki toll gate, the uber driver robbed my friend at a gun point, med away with her Samsung phone, and a Nokia with her ATM and other stuff, I am still trying to locate the uber driver number, once I get it I will post it here, uber please your drivers are turning into arm robbers ,my name is Vicky

  25. Rasheed

    Hello, uber has been coming corrupt in Nigeria, drivers are charging any amount they like. My wife try check how much would cost her from ikeja to ikorodu, uber is telling following day that she has N1,000 to pay for checking why? Why can’t uber leave phone contact on website for report? Now, wife called uber from ikorodu to Egbeda uber car damage on the road, my wife and baby stock on the road nobody to help, the uber driver couldn’t call other driver for help telling my wife to wait till they repair the car. Is that a service you promise Nigeria? We say no to this.


    Good uber it a very painful thing that those that are ready to are those you are rejecting.for example.last week monday my wife kids requested an uber driver by name EDMOND JULIUS LEKAM phone number 09091669442 .from my house to ojodu berger i they were travelling for a wedding .getting to the park it charged #7980 My wife paid after like 4hrs letter she arrived at ondo state she wanted buying something for the family she notices her wallet was no were to be found immediately she called the driver through my sons phone and the driver received the car .conversation. Hy Julius please did i forget any thing in your .Julius.yes ma after i got to the car wash to wash my car i noticed a wallet inside the opening it there was #189,000.00 1 iphone 7 and some other make up items.wife .how can i get my property. Julius .since you didnt travel with your husband send me his number and house or office address i will drop the items my greatest surprise the following day at abot 8am i saw a young man at my gate explained himself i was very happy for him i prayed for him and gave him #20,000.00 .and i rated him 5*.and also told uber to promote my greatest surprised my wife came back on sunday saturday getting to the park she called Julius to come and pick her that he will be our pravate uber driver. The respond Julius gave her was madam am very after been sincerity with my passenger and uber i was deactivated .so am saying this to uber it is not fear for such person not to be awarded rather be deactivated please uber if you dont want God to fight for him please activate the poor boy….thanks Julius Edmond lekam may God reward you in Jesus name Amen.

  27. obianuju

    Hello uber I ordered for uber last at Victoria island …I called the uber guy he told me he couldn’t come because of traffic ..and I cancelled the trip.. and i ordered for another he came to get me..only for me to get a notification to pay one thousand naira for a trip I didn’t go for

  28. Lanre

    Dear uber.i registered my Toyota corolla as a driver but I’m yet to be contacted after I have uploaded my car documents and my Drivers licence and I was successful also got a code from uber.pls what next?

  29. sunday ijogi

    I’m sunday ijogi, please I discovered that my phone number is not the number in my account I don’t known the phone number that is there

  30. henry Akinfolarin

    Helo uber ,Pls I came to do driving exam on the 22,march ,2017, and I have not see the result ,pls help me ,

  31. Bunmi

    Uber is a scam. I ordered for Uber on Monday but the driver did not arrive at the stipulated time instead he took forever and it was raining heavily where I was. After the rain I still wanted for him but he did not come then I canceled and left after about 30 minutes . on Friday of that same week I called u we again from oworonsoki to alausa and behold when I got to work it said 2758 naira. Ha……… I paid Sha after I got out I got a mail from Uber charging me for the trip cancelled Monday. Why was a mail sent after I paid on this trip, why wasn’t I called to know the reason I cancelled which was due to the negligence of the driver. Why charge me for a trip that never happened. You are thieves and no customer service number.

  32. Sabrina

    The drivers did cancel my trip twice! After calling me on the phone and saying that they were arriving and in the next trip they made me paying 2000 neira 1000 for trip because they said I cancelled when I actually I did NOT! I want to be reimbursed !
    I have been sending messages to report this problem to Uber but no answere!

  33. Marian

    Please my phone was stolen sometime ago, of which my card was registered to my uber account, can the account be deactivated and how do i go about it.

  34. Chiaka

    Uber charged me twice for a trip card was debited and I also paid cash to the driver ..this is fraud …I demand a refund or am going on social media to protest #ubernigeriaisFraud #lagosyellowTaxisareSafer..chiaka 08068776309

  35. Gbolahan Ajulo

    My name is Gbolahan Ajulo, I did uber assessment test the 10th of April, 2017,and am yet get the result. Please what,do I do?

  36. emmanuel ogabo obeya

    Emmmanule ogabo, my email is, I have done the driving test but I haven’t seen my result pls help me out,

  37. emmanuel ogabo obeya

    Emmanuel ogabo obeya, I have done the driving test with uber but haven’t see my result till nw, pls help chack it nw. Thanks

  38. Adeboye Tosin

    Good morning,Am Adeboye Tosin I have sin-up on your site and you text me to book appointment for my screening and last weeked you text again to come and inspect my vehicle for free at maryland mull but I can’t make it but you text another message to me yesterday to come on Saturday again but is not the same address and the address is city mull,onikan,lagos island. please I want to know if it is true


    I want to drive with uber, I have a nissan quest 2008 3.5s working perfect with up above six seater,and it’s very comfortable

  40. chibuike alozie

    Pls i want to enlist my car for uber its a toyotta corola how can i go about this pls

  41. Gideon moses

    Hello uber, I have completed my car inspection and passed and I have tried uploading it in my dashbard this morning and its showing pending review. Please could you guys kindly activate my car so that I can start work. Car number is ksf803dr kia rio 2014 black. Thanks for your swift response

  42. Joshua Simpson ola

    I sat for Uber screening test on Jan 27th 2017 at ikoyi, and was told that the result will be sent to me in a week time,till now av nt seen my result either failed nor passed

  43. Elizabeth

    This is the most difficult registration process ever. Still can’t upload my driver’s details after 4 months. Frustrated!!! Uber please stop sending me texts if I am unable to register thank you.

  44. Enobong

    Uber in Nigeria operates more like a topical Nigerian 419
    Setup. Difficult to reach after money changes hand. Double
    charges, fake charges even when it’s their drivers that don’t
    show up. Nasty!

  45. Mrs Balogun

    How sensible or reasonable is it that I get billed for a trip that was cancelled by your driver who never contacted me? Utter nonsense! Saw a notification, but it disappeared before i could read it, only to get a mail after payment; otherwise I would not have paid! Anyway, as I type, I have already deleted your app. Thank God there are other options. Nonsense!!!

    1. seyi

      Madam sorry about also an uber driver. Please next time click on the trip and choose help and report. Uber will review and refund u.currently uber is working on drivers like that.

      1. Ameenah

        Pls Mr Seyi. You most be one of the responsible ones. Pls I used the service like weeks ago and the Uber driver said he didn’t get the transfer alert twice. Now my bank said both transfer went through. Pls how do I get a refund from Uber or this cunning driver

  46. Aondohemba John Tseayo

    I just had a bad experience with your driver now and there is no number to call and lay a complaint. Meanwhile I have been billed while the driver never showed up

  47. Ayobola

    Don’t understand dis Olakunle of Uber, I requested for Uber at association Avenue said its coming & I kept calling the driver no response. After awhile he canceled the trip and is charging me 1,000 for a trip I didn’t ride & I didn’t cancelled myself. what madness is dis? Uber is truly fraudulent with no customer care number to bad, how do passengers report their experience for improvement in service?

  48. Iwuchukwu Joel

    Good morning All,please I don’t understand,I requested for a trip from my house at Alagbole which i got connected with one Mr Banjo with this phone number: 08095281610 he said he is at fagba and bluntly told me that he can’t come that it will take him 20mins to get to my area. All of a sudden he cut the phone on and end the trip and I was told that I have outstanding balance of #1,000.pls can someone explain to me why this unprofessional behavior from uber and the reason of paying the #1,000,else I will delete uber right now from my phone and tell friends about this fraudulent act on social network.

    1. seyi

      Sorry about that. Am a badge carrying driver with uber and we hardly my do that. Please kindly call the driver assigned to u immediately next time and ask if he is coming or not. When a driver is completing a trip nearby he can’t dial a no till he is done with the current trip.uber will surely refund u if the trip requested was cancelled in less than five mins.

    2. frank mba

      Sorry about your experience. Next time please try and make the pick up easy by moving to a specific landmark thanks

  49. Godwin Ekele

    I did uber test online on Monday I have not received any reply yet

  50. Godwin Ekele

    I have uploaded my driver license and also did a test for driving because my Siena was 2008 model. Which I taught may not meet up the standard requirements.

    1. seyi

      Visit the green hub at lekki.2008 vehicles are well accepted at uber

  51. Abdulkadir Ahmed kuja

    I was paired with my partner yesterday cause they send me a text. I logd in and saw that it was true but I did not click on d car plate number to activate it. As I logs in this morning wanting to click on d vehicle number to start work. The app is telling me now that error no vehicle configured.

  52. Godwin Ekele

    Iam happy to hear from you about my vehicle documents, pls I made a mistake to 2008 while it was 1998.iam very sorry, though I did the test for driving yet no response as that. Thanks for prompt update and follow up your customers.

  53. Enyie Uzoamaka

    Good evening, one of your drivers by name Kanu Emenike, with these mobile lines, 08033787878, 07025050505. This man stole my 27,000. He took the money from my bag. By the time I got to my destination I did see my cash again, then when I called him, he agreed that he took the money to solve his immediate needs which I told him to return my money, but he’s playing with me. So I decided to lay a complain. Kindly look for a way to talk to your driver to return my cash or else I will come to the head office.

    1. frank mba

      How do we know that you’re not lying against an innocent driver?

  54. Perebo Awoju

    This is my first time of using the UBER thing and I think I have just been scammed. I made a request and cancelled it in less than 2 mins yet I was debited for N1000. Is this some joke?

  55. Olisa okoli

    Pls when is uber coming to Ikorodu… Or we that stay in Ikorodu can’t benefit from it?

  56. edward

    how can i get inspection done on my car to know if its meet uber criteria.

    1. You might have to take it to the uber head office

      1. Edward

        Do they have another around Ikeja or Abule Egba, because lekki is way out of my way

  57. Kenny

    Where do I go to complain? I’ve been charged more than double the amount on an uber trip today. I’ve complained on the app but there’s no reply. Thanks

  58. Edward Clay-Onah

    I am terribly disappointed, and to think a friend always pushes me to use Uber. Twice in a row, I ordered a cab, and followed up by calling, twice in a row the drivers acted very funny and refused to take my calls. I had to cancel the trip on both times, yet, for System ineptitude, I’m to suffer. I demand a refund and a sincere apology. I will not be billed for another mans’ failures.

  59. Shina

    I visited Uber’s office about two weeks ago because I was waitlisted due to cancellation of trips and I was asked to write a refresher course online and would be due to pay 2300 fine.
    Please what’s the next step to take for my account to be reactivated?
    Also, I tried to update my driver license which I renewed last week onto my account profile but couldn’t due to the fact that I was waitlisted.
    Attached to this mail is a copy of the certificate issued after I wrote the refresher course.
    Waiting in anticipation for your response.

  60. Munachiso

    I want to lay a complaint about your uber drivers. They never have change for the fares. This is becoming very common with most of them and am beginning to think it’s strategic. I took a taxi from the airport to Anthony village this money and same thing happened.

    Admin, kindly look into this matter as it’s becoming very unprofessional. They can actually make change from the bank and keep for their customers. I end up leaving from N200-400 on most of my trips. Not liking this at all.

    Looking forward to your action response


  61. Lumina Eyaro

    Hello Uber, I am happy you accept 2000 cars now. I have a clean Honda accord of 1999 same as 2000. Can I bring it for a check. Awaiting urgent response. You can send a number to me so that I can call.

  62. Is it possible for Uber to charge 17,000 from ajah to surulere? I need answers

  63. Alfred tosin

    How can I check my test result after sitting for the test and the training?

  64. Habib

    I need to call for Uber in Lagos but I require a 4 wheel drive jeep how do I request for it? It doesn’t give me options of vehicles

  65. Toluwase Adesanya

    Hi,I need to make enquiries on how to partner with uber..i live in ibadan and will like to start uber here. Please reply.

  66. frank mba

    How can i re-activate my Waitlisted account?

  67. frank mba

    How can i re-activate my Waitlisted account? Please reply

  68. Ibironke

    I requested on Uber Sunday night and when I called the driver he was far away from me and still wanted to drop someone, I couldn’t wait anymore due to the time and then I canceled the trip only for me to get a debit alert from you guys yesterday.

    Please i deserve a refund for the trip I never got!!

  69. Temitayo

    I want to request for uber to pick someone from onipanu to Akoka community road. How will I go about it. Including a description point where the person can stay and it will be easy for the driver to locate him. Thanks


    1. Try and download their app on Google play and follow the instructions there, but be careful as we have received a lot of negative comments about UBER drivers in Nigeria

  70. Taiwo Rabiu

    Enquiry, I have account with Uber to register my vehicle and latter know that my vehicle is not allowed because is year 2000 golf 4. But now what can I do to to partner with Uber. Please I need help

  71. Ikerimba Hope

    My documents for Mercedes ML class 2001
    With plate number AAA 960 DD, is yet to be confirmed, please kindly confirm it to enable me to commence work.thanks

  72. Abdullahi Yusuf

    Good evening!

    Pls I wrote a test and I couldn’t receive the results is over 24hr now please send me the results of the test

  73. Abiola ogunbo

    I got a debit alert on my phone last night and I didnt do any transaction with uber or book anything with them and i was good debited 12,250 naira on my account last night so I need there customer care number to call them and make complain about my money that’s been debited

  74. Bethel

    Good day,I need an ube ride from lagos to imo state

  75. Adeyemi tosin

    I have register with uber since on tuesday and looking forword to hear from them. Hw do i book appointment for d test pls.

  76. Lois

    I booked this uber Tobena Chevrolet SMK 105 CU at 11am and got 17min arrival time whike completing a trip around chevy view. Then the horror began. I kept seing him on the map running otber errands and the srrival and location estimate kept updating. All this while he wont answer calls to his phone so i can be well advised. Next he went straight back to juluis berger agungi and stilk wont answer his call at 22.22om. And cancelkung the trip is costing me N1000.00 for Tobenas time????? What a rio off. I need immediate refund. Or ill publidh him on all social mefia and claim damages. I miseed my hosputal appointment with a specialist that can only be seen saturdays

  77. Adaeze Otulana

    I requested for a trip on the 4the of this month the uber driver rudely said he can’t come to my location and asked me to cancel the trip which I did and I was billed #1000. Please i demand a refund.


    I am totally dismay that i have not used your ride and i was billed for services that was not rendered.
    Your Driver did not showed up when i booked for a ride and it was cancelled. All avail to my surprise it was booked against my very self.Please kindly confirm with your driver.

  79. Olayinka fash

    SSS quarters Alagbon close by old federal Secretariat ikoyi lagos.
    The above address was sent to me for an interview for uber driving job, pls I want to know maybe it is really an uber office.
    Pls kindly get back to me now before I get there because I’m on my way already.
    Thank u.

  80. Salahdeen Taiye

    Hello. I need to complain about one of your driver, I can’t remember his name but this is number 0809 061 9070. This happened yesterday Wednesday 30th of August. His so rude, to the extents that he called me names and even asked me to cancel the trip, I did cancel it and today I order for a ride and you guys are adding 1000 to my trip… how’s that’s my own fault?? I was the the one who was abused and yet I should pay for the money? This so ungodly and it’s bad of u people to treat ur customer like dis. It’s so bad. If u don’t refund my money. I will make sure I publish this and also google the guys name through his number and spoil his career. Do u think money is easy to find this days???


    Hello.i need my car to be registered on d uber platform.this is my pnone number 07066866160.Thanks.

  82. Samson ogunniran

    I need a partner on the uber platform my name is samson ogunniran my number is 08023774032

  83. I have some questions regarding the registration process and type of cars accepted and also how I can get my income…my number is 07033452555

  84. Godwin

    i Urber phone number or i need to contact an agent pls ASAP

  85. Koko

    Why is there no cell phone number to reach uber company. It’s messed up Cos most driver do what they like and my complain never get a response back.

  86. Adesola Adelaja

    I called UBER after service in church around 12.30 pm at 4 Akilo road Ogba Ikeja, I was told it will arrive at 7 minuses. I waited till 2.10 pm before I left when the Kayode Driver did not arrive. I monitored his car along Oshodi Agege Express Way towards Oshodi before I left. At 2 15 pm another Driver called me that he was just being contacted to pick me and I told him I have left, that he should cancel the trip.
    I hope Uber will be reasonable not charge me for canceling after waiting for over 105 minutes.

  87. Adesola Adelaja

    The incident above happened today 17 September 2017.

  88. Owonibi Funmi

    Good morning, am a partner on Uber, I like to clarify, who owns the incentive paid when the driver complete 60trips?

  89. Obasi Okereke

    good day I am on boarding diver I just uploaded my documents and I need the link for online screen test thanks

  90. Oyin Sunday

    I am so disappointed with Uber services
    I was at shoprite and waiting for your driver Daniel with number 07037001143 to come pick me up and for him traffic is heavy he can not come to pick me up after about 15minutes of waiting and I should board bike to meet him at ojuelegba
    So I decided to cancel the trip and all what Uber would tell me is that in would be charged some fee cos the driver was on the way?

    What does that mean?
    All phone conversations are recorded
    Uber Nigeria

  91. Ebuka john

    I am an intending partner, my number is 07038019968.
    I went to uber office on the 15 of sep 2017, the security man there said you moved office to maryland

  92. Awombo Peace

    I lost my phone in the Uber cab and I have made all efforts to get to the driver whose name is Mr John Ahabue Osagie, right now Uber has been unable to provide the driver nor get me his direct phone number. I’m really disappointed and in a fix at the moment as all my plans for the day has been disorganized

  93. Dauda Abiodun

    Am done with vehicle inspection, only remain uploading document and things. But am not able book appointment with Ubber office. Please l need your assistance

  94. Raven Smith

    This jst happened now! I got an urgent call n requested an uber to take me from omole to ajao estate. D guy said he’s under beg r bridge. He agreed to come get me. After 15 minutes i called him cos d app said he was just 8mins away. He rufused picking my calls. I sent home a text to ask where he was n y he wasn’t picking my calls,he didn’t reply me n didnt pick my calls. Now uber is charging me 400 naira, to pay who’s father na?i waited more than 30 mins! That’s how another’ one tooke me some days back to ikeja. Only for him to start bugging my phone with calls calling me baby!what rubbish! What kind of people are they signing up?this isnt how uber started, the chauffeur where very coprate and professional.pls don’t allow the unprofessionalism of these Illiterates bring down the standards of Uber!P.s i am not paying a dine, kobo,shikom for canceling a trip dat d driver ignored my calls!‭+234 809 643 9039‬ And John is his name Toyota corolla

  95. chichi

    it would be brain dead to report my awful experience since d ones above have no feedback. simply put uber is now a collation of thiefs cos if uber does not support the rogues they employ then there wont be continuity and i would have gotten a feedback from uber since sun dt i reported . i would follow up mine and make sure the thief i gave my pphone to charge and forgot to collec lt it n he switched off phone five mins after goes to jail. mine wld be his last crime . KUNLE in ikeja lagos u wont escape ds as i would publicise ur pic everywhere.08068592728

    1. i feel your pain and for those of others who have been defrauded by Uber. Have you tried visiting their office in Lekki or sent them a mail? Most complaints here shows that Uber ride is not reliable.

  96. Aminah

    I am so disappointed with uber services in lagos. I requested for an uber from mm2 to festac only to be told by the driver after I called him some minutes after that he wont be going to that area and that I should cancel the trip. Same thing happened when I called another uber 7days later from lekki to festac,spoke with the driver and he told me he was on his way,only for him to call me and tell me he wont be going there anymore after waiting for him for so long and that I should cancel the trip which I refused to and then uber decided to cancel it themself and charge me for the second time. Poor services from uber

  97. Lucky alozie

    I aply for driving job from uber and I filled the form and they said I should snapped my drivers license and I did all that and they said I should wait for reply. Since 2 days I have been waiting for reply I have not seen. Please uber, what nest should i do? My phone number is 08068775558

  98. iyke Anyadubalu

    My name is Iyke, I have been enjoying using uber since I got the knowledge of it’s existence in Lagos but lately, it had been very difficult connecting. I’m made to know that I’m having an outstanding of N400 to pay due a trip I couciled last Friday because of long time I waited for the driver in vain. I undertake to pay the said outstanding in my next trip. Pls what should I do in order to be reconnected? My phone number is 08033269688. Thanks

    1. okeke susan

      My name is Susan okeke I had a ride on uber on 31 December 2018 but the drive asked me to pay 1400 that he had bad network and he can’t see the price instead of 400 cos it was my 1st ride

  99. Mogbodofo nelson

    Am UBER partner driver for two years,I just got a car for rental but is a problem for me to login to drivers application and for UBER to send me verification/confirmation SMS/voice code just login and go online is big problem and very difficult, in fact war. I can login to profile but drivers app is third world war at their Lagos office same problem when I to login,no good reply till then despite changing of devices to login to their drivers application is hardcore. remember, even with phone number associated with my account. Can somebody hear me?

  100. Andrew

    Good Day Sir/Madam,
    Pls, I have an issue here which I want Uber to put into consideration so that I can proceed with my drive with uber.I have Honda 2002 model and I have done the registration with uber but they didn’t accept the insurance document which I printed out from the insurance website due to I misplace the orginate copy of my insurance document that is the reason I have to go online to print it out.Please I need your help so that I can be able to take care of my family. I am still with the online print of my car insurance document.I wait for your favourable consideration. phone: 08067223285 Email:

  101. Bola

    I took this uber from Milverton to MM2 this morning. No surge whatsoever. Before the driver who is called Ozomena Matthew started the trip, I noticed he kept pressing something on his phone which I made him realize he was wasting time, like 5 minutes later he started the trip. He mentioned he was trying to start the trip on his phone. Does it take 5 minutes to initiate a trip? On getting to MM2 without traffic, he said the bill was #9,182. He drove a Toyota Corolla with plate number BEN 758 CA. Paid but I need all to be aware that if this change we clamor for must begin, it has to begin with you and I.
    Cheating and adjusting meters won’t make you prosper.

  102. Nkem

    Uber this is not funny. I requested for a ride and after been delayed by the driver ‘Paul’, the said driver cancelled the ride, now you want me to pay NGN400. Kindly attend to this and also note I will never pay that money.

  103. Regina

    Good Morning. Please can I get UBER from to Benin? How much will it cost me. I live in Ojodu – Berger side in Lagos. Thanks.

  104. Mary

    Please I want to know if I can register my Toyota Avensis 2005 model and Nissan Primera on uber.

  105. Prince. Adeniran Ayodele

    Pls. Uber,I think is time for me to go to another platform as I have wasted a whole month doing nothing in sake of just pairing and my mates are out there making money. I have been to uber office severally and tired of waiting for ordinary pairing. If uber can not pair me today so that I can start work on Monday, well……!bcos I was in the office last week Tuesday and am supposed to be paired by now and yet. Please do something fast so that I can hit the road again. Thanks

  106. Olaolu

    Good morning Uber. Irequested for a service on Wednesday 5th about past 5pm from George crescent off Wempco Rd. OGBA GRA to go to ikeja. A driver named Bright called to agree that he would be with me shortly from Omole. I gave him ample information how to get to me. After waiting for over 15mins without his arrival I called him several times up till. 5.57pm to find out where he was he failed to pick my.calls only for me to see that he had cancelled the request but left with no option but to pay 400.00 naira first with my debit/ credit before I could place another order. This I have to oblige out no other options and which I believed I should but because I need to get to my destination. Another driver name Muhammed came after without any problem within 10mins though I got to my appointment late. I wish to say thst i felt so much disappointed for been compelled to pay for a service that was delivered and be compelled to use other forms of payment other than cash.I will grateful if your office could kindly refund my 400.00 naira please. Regards

  107. Koni Duniya

    Hello, I am Koin, a regular Uber customer.
    Please, I started using a new phone 3 days ago and I’ve not been able to get Uber to work on the new phone. Anytime I get to the page where I’m supposed to receive a 4-digit code, I don’t get any code. So, as a result, I can’t use my Uber.

  108. Jephta.

    Good morning uber, I’m Jephta,I used to drive on uber platform but stopped then because my partner sold his car and I also got a new job. I wantto come back and drive on the platform where do l proceed to? Kindly do the needful.

    1. Rita

      My experience with an Uber Driver today.
      I was at Admiralty road and requested for Uber, I called the driver and he said he was at Admiralty so I was hopeful that in less than 5 minutes I will be in the car to rush back to work in Ikoyi.
      The driver called me and said he was going to Freedom way to buy fuel, at that time I became uneasy because I have never come across any filling station so I tried canceling the request but Uber wasn’t responding (I have a screen shot) of it. Then the driver called me and said I should give him 5 minutes and he will be with me. Waited for 10 minutes and I called him. The driver didn’t get to me until after an hour. From Lekki to Ikoyi, he ended the trip and said my bill was 5,680. Mogbe ooo, 5680k plus ke. where I see that kind money.
      I told the driver I won’t pay that amount, I sent an email to Uber on and got a response that they can’t receive complaint mail on that email and told me to send a request via the app which I did. Till now, I am still waiting for Uber to respond. I tire for this Uber thing. Na so Uber eat my 5,680 after wasting and hour of my time.

      someone please help biko.

  109. Musa

    Uber indiscrimately charges N400 naira on fares even after drivers stand you up for long and now cancel. This is very unfare.

  110. mutiu oladokun

    my name is mutiu oladokun one of the uber driver Lagos i don’t know what happened to my account since day before yesterday i can’t login to my account instead he ask me to watch YouTube videos my account is 07067596331

  111. peter

    I want to partner as a driver but I don’t have a car

  112. Dickson

    I have done the uber training but don’t have a car

  113. Kiki

    Hello I’m Kiki.
    I’ve been using uber for awhile now. I’ve even been charged 400 naira when one of your drivers failed to pick me up, I didn’t complain. Now I’m forced to post because I’m very furious right now. Requested for uber and waited for over 30 mins only for the driver by name babatunde and car registration number KJA741BW to call and said he had branched somewhere to check on someone. This is after I had listened to the background and told him he wasn’t in a car but in a building. I got upset and said please hurry up. 10mins later I called and he refused to pick my calls. My question is, Is this how uber is running the business now? You should know that there is taxify and others that have much more better services now. You guys should sit up and take charge of your business before it crumbles. Ehe, I won’t be paying you anymore 400naira for nothing.

  114. owolabi Babatunde

    pls send the uber office address to me in mainland precisely ogba or Ikeja area, I want to register my car with them thanks.

  115. NOYD

    So I’m being charged N400 when the driver didn’t show up didn’t pick up his phone didn’t cancel that’s fraudulent.

  116. Oladipo Aina

    I called for a car on thursday 18th Jan I waited for 15 minutes in front of UBA house the car did not come .I got a call when I was approaching Oworonshoki and I told the caller I waited and he did not come and I left I am surprised that I am told I owe 400Naira for non delivery of service

  117. Sandra

    I have been having multiple charges from uberm lagos for rides I did not take first one was on the 17/1/2018 second one is 03/2/2018 and it’s uber lagos while am i live in abuja. This means our credit cards details are not save.please kindly look in to it as I will not rest until it’s stopped.

  118. Elizabeth

    Pls I was being robbed by an uber driver and all I have is the driver’s plate number pls how can uber help me locate this driver

  119. Salami olakunle

    I want to partner with uber
    I don’t own a car.
    Can uber give hire purchase?

    1. i don’t think so, unless you find one of the uber partners that is willing to use their car for hire purchase

  120. Oduh samson

    Pls I have car which I will would like to register and drive myself,a do I go about it

  121. Dapo ogunsolu

    I need an address of Uber in ikeja to complete my registration and know their requirements… can’t have access to my Uber account…

  122. Dapo ogunsolu

    I would really appreciate if you can help me out with a call or text message to.. my no is 08189068040

  123. Prince

    Please I have been trying to download uber its not working out and I would need the service by 6 am tomorrow morning.what do I do.I reside in Festac extension amuwo odofin Alaba express bus stop

    1. Try taxify if uber isn’t working. Most people have complained a lot about their services.

  124. Taiwo Samuel

    Hi,opened an account with uber in January 2018, i wrote your test and i passed and thereafter i came for training and after 24 hours; i was activated but i couldn’t drive because my car year is 1999. My new car toyota camry 2004 is due for arrival this month ending (March), i hope i can start driving in April. Moreso, i have a valid driver’s license and i have uploaded my bank details with you.
    Hope to hear from you soon. Thanks.

  125. Mike

    Go to Uber’s office and get the new car registered. The new car would be substituted for the first one.

  126. Rhoda

    Dear Uber,

    I was charged 400 Naira for a cancellation fee which my driver didn’t show up after waiting for him for over 15mins at the Local airport.
    So I called him back only for him to inform me that he’s not goin to show up again and that I should cancel the trip which he himself as done.

  127. Only in Nigeria everything bad happens. How can Uber operates in Nigeria send a customer the service he does not use. Shame on you Nigerians scam artist.This is a country where Police even makes matter worse if you call them to look into any criminal activities not to mention the court system where judges and lawyers frustrate cases by granting criminal freedom and innocent prison time. A popular words says when the head is rot other parts of the body will be spoiled

  128. Bridget Enuma

    Good day Uber Support,

    I requested for an Uber ride on 13th of March 2018 from Ikoyi to VI and got an alert that the driver would be with me in 1min so I went outside immediately to meet the driver.

    After waiting for about 5minutes, I called the driver and he said he was trying to collect his voter’s card around. I told him I was in haste so cannot wait and he said I can cancel if I cannot wait for him. I did cancel but was charged N400

    I logged on the app and made a complain that l should be refunded as the driver asked me to cancel and I was given a credit of N400

    Yesterday, I made an Uber trip from Ikoyi to Gbagada. The real fare amount was N1,627 but was charged N2,027; meaning the cancellation fee was added to my fee but the credit was not given to me.

    Kindly look into this and help resolve.

  129. Durowade Abdulgaffar

    hi my name is Abdul
    i want to know if i can use HONDA EOD for uber.

  130. Oludare

    Hi, I requested for an uber ride from festac to elegushi beach on 31th March 2018,getting to my destination ,i was charged 7250 by the driver without encountering traffic cos d road was free ,i was surprised cos my previous rides from festac to the same elegushi beach had been between 3500 nd 3700.I requested for another uber ride on my way back to festac dat same evening nd I was charged 2850,even d driver was shocked when I told him I paid 7250 in d morning pls u guys should check ur drivers.i think some of them are dubious (I av his name nd phone number in case u need it)

  131. Avoseh Johnson

    Today I called uber driver Eric but on getting to my estate the car he came with is Toyota corolla instead of Toyota Camry and the driver picture online is different from the one that came….so for security purpose and decline to enter.was surprised uber charged me 400 naira….don’t uber consider the safety of their riders?

    1. Many uber users has complained bitterly about the services they get from uber drivers. I am sure that Uber are taking note of all these and would address this issues in no time

    2. Same thing happened to me.

  132. Bukola

    Pls I have a car I wat to register with uber & I wat to know if uber can get a driver for the car & how to go about the registration. Pls very urgent.

  133. Bukola

    Pls I have a car I wat to register with uber & I wat to know if uber can get a driver for the car & how to go about the registration.pls very urgent.

  134. Otubu lucky

    I want to become an uber driver, plz tell me the requirements and how i can join.

  135. Joseph

    I was billed without the driver showing up, the first two drivers cancelled cos they can not reach me in minutes, now as i have read all comments up here and seen that it is common with uber, then i think i need to do something about it, I WILL NOT DELETE THE APP, infact i will use the service again. This is what i will do
    Cos i do not want Uber to counter it… just watchout

  136. Ogechi Martha

    Can I use 2005 or 2006 Volkswagen jeeta for uber

  137. Ogechi Martha

    Can i use Volkswagen jeeta 2005 or2006 for uber

  138. Ogechi Martha

    Can I use Volkswagen jetta 2005 or2006 for uber Ride business

  139. Olatokunbo Okupe

    My home address is 1 Oduduwa CLOSE not street
    Ikate Surulerej

  140. john adams

    good morning ‘ please I can I use a honda accord henessy 2000 or 2001 model for Uber in abuja???

  141. Lanus

    yesterday i booked for uber service from yaba to illupeju.

    after booking i called the driver and gave him clear location to pick.he said he will but after 1hrs i try to call him he didn’t pick the call now i cancelled the trip and booked another taxi and reached my next day i am trying to book they have included the 400naira as the cancellation charges for the trip i made in the morning.

    i dont know how uber gives good customer service. its competely unlawful.

  142. Tessy akunna

    Please I have a Toyota corolla 2007 model dat I want to put up for uber,no driver yet how do I go about it if I want to give it out as hire purchase



  144. Abraham

    Pls I need an Uber driver number i need to call for booking from Ogba to airport lagos

  145. Emmanuel Okoro

    I was trying to register as a partner but it appears I registered as a driver. How do I move from a driver to a partner. I have a clean and sound 2006 Corrolla to bring onboard.

  146. Aremo bayode tope

    Have a car..Toyota corolla 2001 model can u accept it for uber work…

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